FAQ

Signature Required Delivery Signature Required Delivery is an optional shipping service that requires the recipient to sign for the package upon delivery. This service, when available through carriers such as DHL, helps ensure that your order is delivered directly to someone at the specified delivery address, providing an additional layer of security. During checkout, you will be presented with the available shipping options. Simply select Signature Required Delivery if you would like your order to require a signature upon arrival. If you choose not to select this option, the carrier may deliver your package without obtaining a signature and may leave it at the delivery address, mailbox, or another location at their discretion. Although tracking information will still be provided, deliveries made without a signature may carry a greater risk of loss, theft, or damage. Please note: GATTÙCI is not responsible for packages that are lost, stolen, or damaged after they have been marked as delivered by the carrier. Customers who require additional delivery security are strongly encouraged to select Signature Required Delivery during checkout.

Order Processing & Delivery All orders require 7–10 business days for in-house preparation before they are handed over to the shipping carrier. Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number. After your order has been shipped, estimated transit times are as follows: * Standard Shipping: 7–10 business days in transit, for an estimated total delivery time of approximately 17 business days from the date your order is placed. * Express Shipping: 5–7 business days in transit, for an estimated total delivery time of approximately 14 business days from the date your order is placed. Please note that delivery times are estimates and may vary depending on your destination, customs clearance, carrier operations, and other circumstances beyond our control. Pre-Order Items Pre-order pieces require up to 14 business days for production before shipment. Estimated total delivery times are: * Standard Shipping: Approximately 1–1.5 months * Express Shipping: Approximately 1 month Important Information * We are unable to guarantee requested delivery dates for orders shipped via Standard Shipping. * Due to exceptionally high demand, the Hand-Embroidered Golden Leopard Dress currently requires an extended production time of up to 14 business days before shipment.

If you have any delivery instructions such as door code or where to place the order, please kindly contact the courier directly to give the instructions. Please do not give us this information since we will not be able to include this information in your order during the shipping process.

Order Preparation Every GATTÙCI piece is handcrafted with meticulous attention to detail to ensure exceptional quality and craftsmanship. All orders require 7–11 business days for production and preparation before they are handed over to our shipping carrier. Orders placed with our Made-to-Measure service require up to 14 business days for production. Tracking information will be sent via email and is typically available 1–2 business days after your order has been dispatched. For estimated shipping and delivery times, please refer to the shipping options displayed during checkout. Custom & Made-to-Measure Orders To avoid delays, please ensure all required measurements are provided accurately when placing your order. After your purchase, kindly monitor your email regularly, as our team may contact you if additional information is needed to complete your order.