REFUND POLICY

• WHEN MAY I EXPECT MY REFUND TO BE PROCESSED?+

  All GATTÙCI purchases are considered final. We do not accept returns or exchanges for change of mind, incorrect size selection, personal preference, or failure to review product details before purchase.

  Exceptions may apply where an item arrives defective, damaged, incorrect, or materially different from the description provided. In such cases, customers must contact GATTÙCI within 12 hours of delivery with their order number, clear photographs of the item, and a description of the issue.

  Where a claim is verified, GATTÙCI may, at its discretion and subject to applicable consumer-protection requirements, offer an appropriate resolution, which may include a replacement, store credit, or refund.

• HOW LONG WILL IT TAKE TO RECEIVE MY REFUND?+

  We offer two refund methods for eligible returns:

  Store Credit: processed within 72 hours after approval.

  Original Payment Method: processed within 14 business days, depending on your bank’s processing times.

  Please note:

  Sale items are not eligible for refunds.

  Refunds are only applicable to full priced items and must meet our return conditions.

  Processing times may vary based on your bank's policies.

• WHAT OBLIGATIONS REMAIN WITH THE CUSTOMER WHEN INITIATING A RETURN?+

  Customers are responsible for ensuring that they are available to receive their order and for providing complete and accurate delivery information.

  GATTÙCI is not responsible for failed delivery attempts where the customer is unavailable to receive the order and has not provided prior notice. In such circumstances, a refund may not be issued.

  Please do not return any item without prior confirmation from GATTÙCI. Unauthorised returns may not be eligible for a refund or exchange.

  Customers are responsible for providing complete and correct shipping information, including the delivery address, contact number, and any documentation required for delivery. Orders containing incomplete or incorrect information may experience delays beyond the stated delivery timeframe.

  GATTÙCI is not responsible for delays resulting from inaccurate or incomplete customer-provided information, and such delays will not, by themselves, constitute grounds for a refund.

• WHAT INFORMATION IS REQUIRED TO INITIATE A RETURN REQUEST?+

  DAMAGED OR DEFECTIVE ITEMS

  An unboxing video is required for all claims involving damaged or defective items. We are unable to process the request without this documentation.

  INCORRECTLY DELIVERED ITEMS

  Please provide clear photographs of the item received together with your order confirmation, so that we can verify the discrepancy.

  MADE-TO-MEASURE ITEMS

  Please provide the measurements taken, together with clear photographs demonstrating the discrepancy between the item received and the confirmed specifications.

  FIT ISSUES

  Items that do not fit as expected do not qualify for return or exchange under this policy, and no documentation is required for fit-related concerns after delivery. For guidance before placing an order, please contact support@gattucci.com with your measurements.

• CAN I CANCEL MY ORDER?+

  Order cancellation requests are accepted only within 12 hours of purchase.

  Any cancellation request submitted after this 12-hour period will not be accepted.

• ARE RETURNS OR EXCHANGES ACCEPTED FOR ITEMS THAT DO NOT FIT AS EXPECTED?+

  Unfit items are not eligible for return, refund, or exchange. A sizing issue that does not result from a manufacturing defect is not considered a defect under this policy.

  To help ensure the correct fit before purchasing, customers are encouraged to consult our Customer Service Team at support@gattucci.com and provide their measurements. Our team can provide fit and sizing guidance based on the information provided.

  This consultation is provided for guidance only and does not create a right to return, refund, or exchange an item after delivery.

  All orders are considered final 12 hours after purchase, subject to the exceptions outlined in this policy.

• WHAT OPTIONS ARE AVAILABLE IF AN ORDER DOES NOT ARRIVE WITHIN THE EXPECTED TIMEFRAME?+

  GATTÙCI does not guarantee a specific delivery date for orders placed using Standard Shipping.

  If an order is experiencing a delay, customers are encouraged to contact GATTÙCI Customer Service for assistance in reviewing the status of the shipment.

  Returns or refunds due solely to a delivery delay are not accepted unless the customer has contacted GATTÙCI in advance and received written confirmation from our team that a return or other resolution may be considered.

  Customers should contact us before taking any action regarding a delayed order. Unauthorized returns will not be accepted.